Suppermerch.com is committed to providing our customers with high-quality merchandise and excellent service. If, for any reason, you are not satisfied with your purchase, we offer a hassle-free return and refund policy.

1. Changing information and canceling orders:

  • You can change order information or cancel orders for free within 24 hours of placing your order.
  • To change information or cancel an order, please contact us at [email protected] or +1 (601) 493-9692.

2. Cases where returns and refunds are accepted:

  • Printing or manufacturing errors
  • Product size does not match the size chart
  • Product differs from the description on the website

3. Cases where returns and refunds are not accepted:

  • Customer chooses the wrong product type, size, or color
  • Products that have been used or damaged by the customer
  • Not receiving an order due to an incorrect address or the courier was unable to contact the customer
  • Customer does not provide sufficient information to return or refund

4. Return Process

  • You may return any eligible item within 7 days of your delivery date.
  • Returned items must be in original and unused condition, with all tags attached and packaging intact.
  • Items that are damaged, worn, altered, or washed will not be accepted for return.

5. Return Shipping

  • You will be responsible for paying for return shipping costs.
  • We recommend using a trackable shipping service to ensure your return arrives safely.

6. Refund Process

  • Once we receive your returned item, we will inspect it and notify you of the status of your return within 3 business days.
  • If your return is approved, we will issue a full refund to the original payment method used for the purchase.
  • Please note that it may take some time for the refund to reflect in your account, depending on your bank’s processing time.
  • You will receive an email confirmation once the refund has been processed.

7. Exchanges

  • We do not offer exchanges at this time. If you would like a different size or item, you will need to return your original item and place a new order.

8. How to Make a Return

To initiate a return, please follow these steps:

  • Contact our customer service team by email at [email protected] or phone at +1 (601) 493-9692 to request a return authorization (RA) number. The return request email must include:
    • A detailed description of the reason for the return or refund request
    • Package label
    • 3 clear images of the product clearly showing the problem
  • Pack your return item securely in the original packaging, if possible.
  • Include the RA number on the outside of the package.
  • Ship the return item to the following address: 6203 San Ignacio Ave, San Jose, CA 95119, US

9. Late or missing refunds

If you haven’t received your refund yet, please follow these steps:

  • Check your bank account: Make sure you have checked your bank account thoroughly to see if the refund has been credited. Sometimes, the refund may take a few days to show up in your account.
  • Contact your credit card company: If you paid by credit card, please contact your credit card company to see if the refund has been processed. Sometimes, there may be a delay in processing the refund by the credit card company.
  • Contact our customer service: If you have completed steps 1 and 2 and still have not received your refund, please contact our customer service via email or phone. Please provide us with the details of your order, including the order number, purchase date, and refund amount.

We will do our best to help you resolve the issue and ensure that you receive your refund as quickly as possible.

Here is some additional information to keep in mind:

  • Refund processing time: Typically, a refund will be credited to your bank account within 3-5 business days after the refund request is processed. However, the actual processing time may vary depending on your credit card company or bank.
  • Debit card refunds: If you paid by debit card, the refund may be credited to your account within 7-10 business days.
  • Refunds for other payment methods: If you paid by another payment method, such as PayPal, please contact your payment provider for more information on their refund processing times.

10. Contact Us

If you have any questions about our return and refund policy, please contact us by email at [email protected] or phone at +1 (601) 493-9692.

We appreciate your business!