Suppermerch is committed to providing our customers with the best possible shopping experience. We offer returns and refunds in certain cases.

Here are the details of Suppermerch‘s return and refund policy:

1. Changing information and canceling orders:

• You can change order information or cancel orders for free within 24 hours of placing your order.
• To change information or cancel an order, please contact us at [email protected] or +1 (601) 493-9692.

2. Returns and refunds:

• Cases where returns and refunds are accepted:
  • Printing or manufacturing errors
  • Product size does not match the size chart
  • Product differs from the description on the website
• How to return or refund:
  • Email a return or refund request to [email protected]
  • The return request email must include:
    • A detailed description of the reason for the return or refund request
    • Package label
    • 3 clear images of the product clearly showing the problem

• Resending a new product:

  • If we are resending a new product, we will notify you via email with the tracking information once the replacement product has been shipped.

• Issuing a refund:

  • If you are requesting a refund, we will process the refund once we have received and inspected the returned item.
  • The refund will be issued to the original payment method used for the purchase.
  • Refund times are typically 5-10 business days depending on the individual bank’s policy
  • You will receive an email confirmation once the refund has been processed.

3. Cases where returns and refunds are not accepted:

• Customer chooses the wrong product type, size, or color
• Products that have been used or damaged by the customer
• Not receiving an order due to an incorrect address or the courier was unable to contact the customer
• Customer does not provide sufficient information to return or refund

Suppermerch reserves the right to refuse returns or refunds for any product that does not meet the above conditions.